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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern EncuestaMercado Store’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms “EncuestaMercado Store”, “we”, “our”, and “us” refer to the business operating from Calle Álvaro Obregón 12, Centro, Uruapan, 60000, Mexico. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the applicable laws of Mexico.

At EncuestaMercado Store, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you browse or shop with us from Mexico.

Information We Collect

• Personal details such as your name, email, phone number, and shipping address when you place an order.

• Payment details (processed securely through trusted third-party payment providers—we do not store your full payment information).

• Basic website usage data (such as pages visited and device type) to help us improve your shopping experience.

How We Use Your Information

• To process and deliver your orders.

• To communicate with you about your purchase or customer support requests.

• To improve our products, services, and website.

• To send updates, promotions, or offers (only if you’ve opted in).

Sharing Your Information

We do not sell or rent your personal information. We may share limited details with trusted service providers (e.g., shipping companies, payment processors) only as needed to complete your order.

Data Security

We take reasonable steps to protect your personal information and use secure payment gateways to keep your details safe.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at chuela@hotmail.com or by calling 452-524-3339 or 452-4324-9730. You can also opt out of marketing emails whenever you like.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.